Flex Operate
Managed Services
Operational Managed Services for Ongoing Optimization
Our Flex Operate Managed Services provide ongoing monitoring, management, reporting and support to keep your systems running optimally. Just like our Flex Care services, annual contracts are available, including multi-year options at discounted rates, Flex Operate provides a trusted service to help you keep your investments running in the best way for your environment, and helps you make the most of platform capabilities.
Operational Managed Services for Forescout
Our Flex Operate for Forescout service provides comprehensive solutions to optimize, secure, and manage your network visibility and control infrastructure. Our services are designed to ensure that your Forescout eyeSight or eyeInspect deployments remain effective, up-to-date, and aligned with your organizational goals.
Proactive Monitoring
We proactively monitor your Forescout deployment delivering continued operation of visibility and control functions across your environment. This includes notification of anything which requires manual intervention or investigation within your environment to stay ahead of potential threats to security or availability.
Regular Visibility and Classification Review
What connects to your environment will continuously be evolving, so we provide regular reviews of your device visibility and classification to identify where adjustments may be needed to maintain a strong security posture with the Forescout platform, and ensure that changes in device types or environment won’t leave you exposed.
Platform Maintenance
Keeping your Forescout platform up-to-date is crucial for maintaining security and performance. We handle all platform updates, including working with you to plan major upgrades, ensuring that your system is both protected against the latest threats and vulnerabilities, as well as making use of the latest platform features.
Reporting
Standard Forescout dashboards provide on-demand visibility of the platform operation and environmental security state. Additional customised dashboards can be deployed to offer a more targeted view on the key areas you want to monitor so that you can always stay informed quickly of how secure your environment is.
eyeInspect Scripts and Profile Updates
Regular review of eyeInspect communication profiles across sensors is included to ensure efficiency and accuracy of detections, as well as overall platform performance.
Scripts are regularly reviewed and updated as available to also ensure you have the last capabilities and detections available across your environment.
Add-On Services
For major policy or platform changes, our team of Technical Consultants can be engaged to assist with ensuring the overall design and outcomes are aligned.
eyeInspect Alerts and Cases
For eyeInspect deployments specifically, we provide regular review of alerts generated and investigate to identify the traffic and assets involved. Where further input is needed from your team, we will create a case within eyeInspect to collect all alerts and provide detail to determine the best course of action.
Policy Maintenance
We can assist with minor policy updates and adjustments to ensure that your policies remain fit for purpose and deliver the required outcomes in your environment.
Forescout Flex Operate